Refund and Returns Policy

Last updated: October 27, 2023

Thank you for shopping at Wickle, operated by solavi.top. We want you to be completely satisfied with your purchase. If you are not entirely satisfied with your order, we’re here to help.

1. Return Window

You have 30 calendar days to return an item from the date you received it.

2. Conditions for Return

To be eligible for a return, your item must meet the following conditions:

  • Your item must be unused and in the same condition that you received it.
  • Your item must be in the original packaging.
  • Your item needs to have the receipt or proof of purchase.

3. Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (e.g., food, flowers, plants)
  • Custom products (e.g., special orders or personalized items)
  • Personal care goods (e.g., beauty products, hygiene products)
  • Hazardous materials, flammable liquids, or gases
  • Gift cards
  • Downloadable software products

Please get in touch if you have questions or concerns about your specific item.

4. How to Initiate a Return

To start a return, please contact our customer service team with your order number and the reason for the return:

We will provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

5. Shipping Returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

6. Refunds

Once we receive your returned item, we will inspect it and notify you that we have received your return. We will immediately notify you of the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies (typically 5-10 business days).

7. Damaged or Defective Items

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. We may require photographic evidence of the damage.

8. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us: